Institute of Banking Personnel Selection (IBPS) has released the CRP CSA-XVI Notification 2026 for recruitment of Customer Service Associates (CSA) (Clerical Cadre) in 11 participating Public Sector Banks. Eligible graduates can apply online through the official IBPS website from 01 August to 21 August 2026.
Recruitment Highlights
| Particulars | Details |
|---|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Recruitment Name | CRP CSA-XVI |
| Post Name | Customer Service Associate (CSA) |
| Cadre | Clerical Cadre |
| Recruitment Year | Vacancies of 2027-28 |
| Participating Banks | 11 Public Sector Banks |
| Application Mode | Online |
| Selection Process | Prelims, Mains & LLPT |
| Job Location | Across India |
| Official Website | www.ibps.in |
Participating Public Sector Banks
The selected candidates may be allotted to any of the following participating Public Sector Banks based on merit, preferences, and vacancies.
| Sl. No. | Bank Name |
|---|---|
| 1 | Bank of Baroda |
| 2 | Bank of India |
| 3 | Bank of Maharashtra |
| 4 | Canara Bank |
| 5 | Central Bank of India |
| 6 | Indian Bank |
| 7 | Indian Overseas Bank |
| 8 | Punjab National Bank |
| 9 | Punjab & Sind Bank |
| 10 | UCO Bank |
| 11 | Union Bank of India |
Important Dates
| Event | Date |
|---|---|
| Online Registration Starts | 01 August 2026 |
| Last Date to Apply Online | 21 August 2026 |
| Application Fee Payment | 01 to 21 August 2026 |
| Application Edit Window | After Registration Closure |
| Preliminary Admit Card | September 2026 |
| Preliminary Examination | October 2026 |
| Preliminary Result | November 2026 |
| Main Examination | December 2026 |
| Provisional Allotment | March 2027 |
Eligibility Criteria
| Criteria | Details |
|---|---|
| Qualification | Graduation in any discipline from a recognized University or equivalent qualification. |
| Age Limit | 20 to 28 Years (As on 01 August 2026). |
| Computer Knowledge | Computer literacy is mandatory. |
| Language Requirement | Knowledge of the local language of the selected State/UT is compulsory. |
| Nationality | Indian Citizen or other categories permitted under IBPS rules. |
Age Limit & Relaxation
| Category | Age Relaxation |
|---|---|
| SC/ST | 5 Years |
| OBC (NCL) | 3 Years |
| PwBD | 10 Years |
| Ex-Servicemen/DESM | As per Government Rules |
| Widows/Divorced Women | As per IBPS Rules |
Date of Birth: Candidates must have been born between 02 August 1998 and 01 August 2006 (both dates inclusive).
Educational Qualification
- A Bachelor's Degree in any discipline from a recognized University.
- The graduation result must be declared on or before 21 August 2026.
- Candidates should possess a valid Degree Certificate or Marksheet during online registration.
- Equivalent qualifications recognized by the Government of India are also accepted.
Computer Knowledge
Candidates should have basic computer knowledge. Any one of the following is acceptable:
- Certificate in Computer Operations.
- Diploma in Computer Applications.
- Degree with Computer/IT.
- Computer studied as a subject in School or College.
Local Language Requirement
Candidates must be able to read, write, speak, and understand the local language of the State/UT for which they apply. Those who have studied the local language in Class 10 or above may be exempted from the Local Language Proficiency Test (LLPT).
Salary & Allowances
The initial Basic Pay is ₹24,050. In addition to the basic pay, selected candidates will receive:
- Dearness Allowance (DA)
- House Rent Allowance (HRA)
- City Compensatory Allowance (CCA)
- Transport Allowance
- Medical Benefits
- Leave Benefits
- Pension & Other Bank Benefits (as applicable)
The overall monthly salary varies depending on the place of posting and allowances applicable in the allotted bank.
Selection Process
The selection process for IBPS CRP CSA-XVI consists of the following stages:
- Online Preliminary Examination
- Online Main Examination
- Local Language Proficiency Test (LLPT)
- Document Verification
- Provisional Allotment
Note: Candidates must qualify each stage to proceed to the next stage.
Preliminary Examination Pattern
| Section | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 Minutes |
| Numerical Ability | 35 | 35 | 20 Minutes |
| Reasoning Ability | 35 | 35 | 20 Minutes |
| Total | 100 | 100 | 60 Minutes |
Exam Type: Objective (Online Computer Based Test)
Main Examination Pattern
| Section | Questions | Marks | Time |
|---|---|---|---|
| General/Financial Awareness | 40 | 50 | 20 Minutes |
| General English | 40 | 40 | 35 Minutes |
| Reasoning Ability | 40 | 60 | 35 Minutes |
| Quantitative Aptitude | 40 | 50 | 35 Minutes |
| Total | 160 | 200 | 125 Minutes |
Medium of Examination
- English Language: English Only.
- General English: English Only.
- Reasoning Ability: English, Hindi & Regional Language.
- Numerical Ability: English, Hindi & Regional Language.
- General/Financial Awareness: English, Hindi & Regional Language.
Negative Marking
- There is 0.25 mark negative marking for every wrong answer.
- No deduction will be made for unanswered questions.
- Only one answer should be selected for each question.
Local Language Proficiency Test (LLPT)
Candidates provisionally selected through the Main Examination must qualify the Local Language Proficiency Test (LLPT).
- Reading ability.
- Writing ability.
- Speaking ability.
- Understanding the local language.
Candidates who have studied the local language in Class 10 or above may be exempted from the test as per IBPS rules.
Application Fee
| Category | Application Fee |
|---|---|
| SC/ST/PwBD/ESM/DESM | ₹175 |
| General/OBC/EWS | ₹850 |
Payment Mode: Debit Card, Credit Card, Net Banking, IMPS, Wallet or UPI.
Documents Required
- Recent Passport Size Photograph.
- Signature.
- Left Thumb Impression.
- Handwritten Declaration.
- Class 10 Certificate.
- Graduation Marksheet / Degree Certificate.
- Category Certificate (if applicable).
- PwBD Certificate (if applicable).
- Valid ID Proof.
Important Instructions
- Only one application is allowed for one State/UT.
- Applications submitted after the last date will not be accepted.
- Candidates should keep their registered email ID and mobile number active throughout the recruitment process.
- All updates including Admit Card, Result and Allotment will be available only on the IBPS website.
- Uploading incorrect or blurred documents may lead to rejection of the application.
- Keep a printout of the submitted application form and fee receipt for future reference.
Participating Public Sector Banks
Selected candidates may be allotted any of the following participating Public Sector Banks based on merit, preference, and vacancies.
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Canara Bank
- Central Bank of India
- Indian Bank
- Indian Overseas Bank
- Punjab National Bank
- Punjab & Sind Bank
- UCO Bank
- Union Bank of India
Important Dates
| Event | Date |
|---|---|
| Online Registration Starts | 01 August 2026 |
| Last Date to Apply | 21 August 2026 |
| Application Fee Payment | 01–21 August 2026 |
| Edit Application Window | After Registration Closure |
| Preliminary Admit Card | September 2026 |
| Preliminary Examination | October 2026 |
| Preliminary Result | November 2026 |
| Main Admit Card | November/December 2026 |
| Main Examination | December 2026 |
| Provisional Allotment | March 2027 |
How to Apply Online?
- Visit the official IBPS website www.ibps.in.
- Click on CRP Customer Service Associates (CSA-XVI).
- Complete the New Registration process.
- Fill in personal, educational and communication details carefully.
- Upload the required documents in the prescribed format.
- Select your preferred State/UT and participating banks.
- Pay the application fee online.
- Preview the application carefully before final submission.
- Submit the application form.
- Download and print the application form and fee receipt.
Important Instructions
- Apply for only one State/UT.
- Ensure all uploaded documents are clear and valid.
- Incorrect information may lead to cancellation of candidature.
- Use an active email ID and mobile number throughout the recruitment process.
- Regularly visit the IBPS website for Admit Card, Result and other updates.
- Keep the registration number and password safely for future login.
- No changes will be allowed after the application window closes except through the official edit facility.
- Selection is subject to document verification and eligibility.
Important Links
| Title | Link |
|---|---|
| Apply Online | Click Here |
| Official Notification | Download PDF |
| Official Website | ibps.in |
IBPS CSA Recruitment 2026 - FAQs
What is the last date to apply for IBPS CSA XVI Recruitment 2026?
The last date to submit the online application is 21 August 2026.
What is the educational qualification required?
Candidates must possess a Bachelor's Degree from a recognized University.
What is the age limit?
Candidates should be between 20 and 28 years as on 01 August 2026. Age relaxation is applicable as per rules.
What is the selection process?
The selection process includes Preliminary Exam, Main Exam, Local Language Proficiency Test (LLPT) and document verification.
What is the application fee?
The application fee is ₹175 for SC/ST/PwBD/ESM/DESM candidates and ₹850 for all other candidates.
How many banks are participating?
A total of 11 Public Sector Banks are participating in IBPS CRP CSA-XVI Recruitment 2026.
